Get 1 + 2 yrs Extra
Your Fresca air purifier already comes with 1 year warranty. Why not elevate that protection to 3 years.
Over the next 3 years, should your Fresca encounter any issues, just reach out to customer support. And, jump to the front of the line with our priority queue.
Plus, get priority claims process and breathe easy knowing that you're always protected.
What Our Warranty Covers
Discover a fault due to manufacturing? We've got you covered! We'll replace it, no questions asked.
Replace, No Repairs
Fresca found to be faulty? We won't patch it up. Instead, you get a direct replacement for FREE.
On The Spot Replacement
Worry about downtime? With our seamless claims process, get immediate replacement on the day. No need for a second visit.
Always New, Never Refurbished
Concern about 2nd hand set? Rest assured. Every replacement is fresh out of the box. We promise no refurbished units, ever.
On-Site Technical Support
Questions? Hiccups? We're all ears and ready to assist. Just ensure you've booked an appointment for on-site help.
Priority Customer Support
Facing long waits? Skip the queue with our priority online support. Receive immediate assistance ahead of everyone else.
What Our Warranty Doesn't Cover
We believe in clear communication, so let's cut to the chase. Here's what's not included in our warranty, laid out in plain English:
This warranty does not cover issues arising from improper operation, incorrect cleaning or maintenance, accidents, external damages, misuse, unauthorised modifications, everyday wear and tear, or any unforeseen circumstances beyond Fresca's control. Additionally, consumables like filters and scents are excluded from warranty.
We've got your back in many ways, but it's essential to know the boundaries. Your trust means everything to us.
Simple Warranty Registration
Opt for our extended warranty, and we will handle the rest. Everything's auto-logged in our system. No codes, no paperwork no complication, just pure protection.
With Fresca, it’s all about simplicity, efficiency and peace of mind.
The Easiest Claims Process, Ever!
Your Fresca is build to last for years. We hope you never have to make a claim. But if you do, we've made the process as simple as possible. Here's how it works:
Connect with Us
Reach out on Facebook, Instagram, website chat, or email. We're always ready to assist.
Share Your Concern
Tell us what's up. Sometimes, a video can help clarify things.
In-Person Diagnosis (if needed)
If we can't sort things out remotely, we'll invite you over to our warehouse for a hands-on check.
Find a manufacturing fault during our on-site check? We'll swap it out on the spot. No need for a second visit.
Always New, Guaranteed
Every replacement is brand-new. No repairs, no refurbished units.